1. Introduction Welcome to LumiSync Energy. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at https://lumisyncenergy.eu/.
2. Data Controller The entity responsible for processing your personal data (the Data Controller) is: LumiSync Energy Chmielna 69 00-801 Warszawa Email: office@lumisyncenergy.eu
3. What Data We Collect When you use our website, we may collect and process the following data:
- Personal Identification Information: Name, email address, and phone number (only if you voluntarily provide them via our contact forms or direct emails).
- Technical Data: IP address, browser type, operating system, and information about how you interact with our website (collected via cookies and standard analytics tools).
4. How We Use Your Data We use the collected information for the following purposes:
- To respond to your inquiries and provide customer support.
- To present our website content effectively and securely.
- To improve our services and website performance.
- To comply with applicable legal requirements.
5. Legal Basis for Processing (GDPR) We process your data based on:
- Consent: When you voluntarily reach out to us using our contact details.
- Legitimate Interest: To analyse website traffic, ensure security, and improve our business operations.
- Contractual Necessity: If your inquiry leads to a business agreement or service provision.
6. Data Sharing and Transfer We do not sell or rent your personal data to third parties. We may share your data with trusted service providers (e.g., website hosting platforms, email server providers) solely for the purpose of operating our website and communicating with you. All such third parties are required to maintain the strict confidentiality and security of your data.
7. Data Retention We will keep your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once the data is no longer needed, it will be securely deleted.
8. Your Privacy Rights Under the General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate or incomplete data.
- Request the deletion of your personal data (the “right to be forgotten”).
- Object to or restrict the processing of your data.
- Withdraw your consent at any time (where processing is based on your consent).
To exercise any of these rights, please contact us at office@lumisyncenergy.eu.
9. Cookies Our website uses cookies to enhance your browsing experience and analyse website traffic. You can choose to accept or decline cookies through your browser settings at any time.
10. Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our business practices or for other operational, legal, or regulatory reasons. Any updates will be published directly on this page.
11. Contact Us If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, please contact us at: Address: Chmielna 69, 00-801 Warszawa Email: office@lumisyncenergy.eu